The first Kindle had a screen issue, and is now on it's way back to meet it's maker. Good work from Amazon with sending a replacement in just two full workdays. The return procedure could have been a bit smoother, though, as I now had to jump back and forth between helpful Customer Service e-mails and the returns page in my Amazon account. Clash of automated and (surprisingly) human returns and warranty systems, perhaps.
Monday, December 13, 2010
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