Wednesday, June 13, 2012

Shiny New Card

Shiny New Card by Rollofunk
Shiny New Card, a photo by Rollofunk on Flickr.

One fine day I mentioned that my old Finnair Plus card was peeling its cover plastic and starting to look shabby. A helpful soul at Finnair spotted the tweet, and promptly replied that they'll send me a new card. That's what good service is all about: Exceeding customer expectations and finding new channels to engage people.

No comments: